Krisnella Divine
Return Policy
At Krisnella Divine, we strive to ensure that every luxury skincare product you receive meets our highest standards of quality. Please read our Return & Refund Policy carefully.
Easy Returns & Replacements
Returns and replacements are accepted only in the following situations:
- Damaged product received during transit.
- Wrong product delivered.
- Manufacturing defect in the product.
Return Window
Customers must contact us within 7 days of delivery to report an issue and initiate a return or replacement request. Requests made after this period will not be accepted.
Non-Returnable Products
Because our products are premium personal care items, for hygiene and safety reasons, opened or used skincare products cannot be returned or refunded. The product must be in its original, sealed packaging to be eligible.
Refund Process
For approved return cases, refunds will be processed and credited back to the original method of payment within 5–7 business days.
To initiate a return, please contact our support team at support@krisnelladivine.com with your order number and photo evidence of the issue.