Privacy Policy
Effective Date: August 6, 2026
At Krisnella Divine, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, browse our products, or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Krisnella Divine is an online skincare brand dedicated to offering premium skincare products, including face wash, serum, and other beauty essentials. Our website is designed to provide a safe, secure, and convenient shopping experience for our customers.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Full Name
Mobile Number
Email Address
Billing & Shipping Address
Order Details and Purchase History
Payment Information (processed securely through trusted payment gateways)
IP Address
Browser Type and Device Information
Website Usage Data collected through cookies and analytics
We collect only the information necessary to process your orders and improve your shopping experience.
How We Use Your Information
Your information may be used for the following purposes:
To process and deliver your orders.
To verify and confirm transactions.
To provide customer support and respond to your inquiries.
To send order confirmations, shipping updates, and delivery notifications.
To improve our website, products, and customer experience.
To communicate promotional offers, discounts, and product launches (you may unsubscribe at any time).
To detect fraudulent activity and maintain website security.
To comply with legal and regulatory requirements.
Payment Security
We prioritize the security of your financial information.
Payments are processed through secure and trusted third-party payment gateways.
Krisnella Divine does not store your debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.
All payment transactions are encrypted using industry-standard security protocols.
Cookies
Our website uses cookies and similar technologies to:
Improve website performance.
Remember your preferences.
Enhance your shopping experience.
Analyze website traffic and visitor behavior.
Provide personalized content and offers.
You may disable cookies through your browser settings; however, some website features may not function properly.
Sharing of Information
Your privacy is important to us.
We do not sell, rent, or trade your personal information to any third party.
We may share limited information only with trusted service providers, including:
Shipping and courier partners for order delivery.
Payment gateway providers for secure payment processing.
Technology and hosting providers that help operate our website.
Government or legal authorities when required by applicable law.
These partners are required to maintain the confidentiality and security of your information.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
These measures include:
Secure servers and encrypted connections (SSL).
Restricted access to customer information.
Regular security monitoring and updates.
Secure storage of customer records.
While we strive to protect your data, no method of transmission over the internet can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders.
Provide customer support.
Comply with applicable legal, tax, and accounting obligations.
Resolve disputes and enforce our policies.
Once the information is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on applicable laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Withdraw consent for marketing communications.
Request information regarding how your data is being used.
To exercise any of these rights, please contact us using the details below.
Third-Party Services
Our website may contain links to third-party websites or services, including payment providers and courier tracking services. These websites operate independently and have their own privacy policies. Krisnella Divine is not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our products and services are intended for individuals who are at least 18 years of age or are using the website under the supervision of a parent or guardian. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Krisnella Divine
Email: support@krisnelladivine.com
We are committed to responding to your inquiries as quickly as possible and ensuring that your privacy remains protected.