~ Your Questions, Our Care ~
Everything you need to know about Krisnella Divine skincare, products, usage, shipping, returns, and more. Explore our FAQs to find quick answers and make your skincare journey simple, informed, and confident.
1. What is your shipping policy?
We currently offer shipping across India. Orders are generally processed within 1–3 business days and delivered within approximately 3–7 business days after dispatch. Shipping charges, if applicable, are shown at checkout.
2. What is your return and exchange policy?
Due to the personal-care nature of our skincare products, opened or used products are generally not eligible for return. Damaged, defective, incorrect, or eligible products may qualify for a replacement or refund according to our Return & Refund Policy.
3. Are your products suitable for all skin types?
Our products are formulated to suit a wide range of skin types. However, individual skin needs vary. We recommend checking the product ingredients and performing a patch test before use, especially if you have sensitive or reactive skin.
4. Do you use natural ingredients?
We carefully select quality ingredients for our skincare formulations, combining thoughtful formulation with modern skincare practices. Please refer to each product page for its complete ingredient information.
5. How do I track my order?
Once your order has been dispatched, tracking details may be shared with you through your registered email address or mobile number. You can use the tracking information to follow your shipment.
6. How should I use Krisnella Divine skincare products?
Each product comes with recommended usage instructions. For best results, follow the directions provided on the product page and packaging. We also recommend introducing new skincare products gradually.
7. Should I perform a patch test before using a product?
Yes. We recommend performing a patch test before using any new skincare product, particularly if you have sensitive or reactive skin. Discontinue use if irritation or discomfort occurs.
8. What should I do if my order arrives damaged?
Please contact us as soon as possible after delivery with your order details and photographs of the package and product. Our team will review the issue and assist you with an appropriate replacement or refund where applicable.
9. Can I cancel my order after placing it?
Orders may be cancelled before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel your order.
10. How can I contact Krisnella Divine?
For questions about our products, orders, shipping, or returns, please contact us at support@krisnelladivine.com