Terms & Conditions
Effective Date: August 6, 2026
Welcome to Krisnella Divine. These Terms & Conditions govern your access to and use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or purchasing our products.
1. About Krisnella Divine
Krisnella Divine is an online skincare brand offering skincare and beauty products, including face washes, serums, and related products.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Krisnella Divine” refer to Krisnella Divine. The terms “you,” “your,” and “customer” refer to any person accessing our website or purchasing our products.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information when placing an order or contacting us.
- You will use the website only for lawful purposes.
- You will not attempt to interfere with or damage the website or its functionality.
- You will not use our website for fraudulent, abusive, or unauthorized activities.
- You are responsible for maintaining the confidentiality of any account or login information associated with your account.
We reserve the right to restrict or terminate access to our website if we believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.
However:
- Product colors or appearance may vary slightly depending on your device or screen settings.
- Packaging and labeling may change from time to time.
- Product information may be updated without prior notice.
- We reserve the right to correct errors, inaccuracies, or omissions at any time.
The availability of a product displayed on our website does not guarantee that the product will always be in stock.
4. Skincare Product Disclaimer
Krisnella Divine skincare products are intended for cosmetic and personal-care purposes.
Individual results may vary depending on skin type, lifestyle, environment, and other factors. Product results are not guaranteed to be the same for every customer.
Customers are advised to:
- Read the product description and ingredient information before use.
- Perform a patch test before applying a new skincare product.
- Follow the recommended usage instructions.
- Discontinue use if irritation or an adverse reaction occurs.
- Consult a qualified dermatologist or healthcare professional if you have specific skin concerns, allergies, or sensitivities.
Krisnella Divine does not guarantee that a product will provide a particular result for every individual.
5. Product Usage
Customers are responsible for using our products according to the instructions provided on the product packaging or website.
Do not use a product for purposes other than those recommended.
Krisnella Divine shall not be responsible for problems resulting from improper use, misuse, excessive use, failure to follow instructions, or use of a product contrary to its intended purpose.
6. Pricing
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to:
- Change product prices at any time.
- Modify or discontinue discounts and promotional offers.
- Correct pricing errors or incorrect information.
- Cancel orders affected by obvious pricing or technical errors.
The applicable price at the time your order is successfully placed will generally apply to your purchase, subject to any applicable correction or cancellation.
7. Orders and Order Acceptance
Placing an order on our website does not necessarily mean that the order has been accepted.
After placing an order, you may receive an order confirmation by email, SMS, or other communication. We reserve the right to accept, reject, or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Incorrect or incomplete customer information.
- Suspected fraudulent activity.
- Payment failure.
- Delivery restrictions.
- Technical or system errors.
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method or process.
8. Payment
Payments may be processed through secure third-party payment gateways.
By making a payment, you confirm that the payment information provided by you is valid and that you are authorized to use the selected payment method.
Krisnella Divine does not store sensitive payment information such as your card CVV, UPI PIN, or banking passwords on our servers.
9. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website or communicated to you.
Delivery times may vary due to:
- Customer location.
- Courier availability.
- Weather conditions.
- Public holidays.
- Transportation delays.
- Unexpected circumstances beyond our control.
Once an order has been handed over to the courier partner, delivery may be subject to the courier company’s terms and operational conditions.
Customers are responsible for providing a correct and complete shipping address and contact number.
10. Cancellation of Orders
Order cancellation may be permitted only before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact our customer support team as soon as possible with your order details.
11. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Products may be eligible for return or replacement only under the conditions specified in our applicable policy.
For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered under our return policy.
Customers should inspect their package upon delivery and contact us promptly if the product has arrived damaged or incorrect.
12. Damaged or Incorrect Products
If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible with your order details and relevant photographs or videos of the package and product.
We may request additional information to verify the issue before approving a replacement, refund, or other appropriate resolution.
13. Promotions and Discounts
From time to time, Krisnella Divine may offer discounts, promotional codes, special offers, or other promotional campaigns.
Promotional offers may be subject to additional terms, including:
- Validity dates.
- Minimum order values.
- Product or category restrictions.
- One-time-use limitations.
- Other conditions specified during the promotion.
We reserve the right to modify, suspend, or cancel a promotion at any time.
14. Intellectual Property
All content available on the Krisnella Divine website, including but not limited to:
- Logos
- Brand names
- Product images
- Product descriptions
- Graphics
- Website design
- Text
- Videos
- Icons
- Software
- Other visual and written materials
is owned by or licensed to Krisnella Divine and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
15. Third-Party Services and Links
Our website may use or link to third-party services such as payment gateways, delivery partners, analytics services, social media platforms, or other external services.
These third-party services operate independently and may have their own terms and privacy policies.
Krisnella Divine is not responsible for the content, availability, security, or practices of third-party websites or services.
16. Limitation of Liability
To the extent permitted by applicable law, Krisnella Divine shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for losses caused by circumstances beyond our reasonable control, including technical failures, internet disruptions, courier delays, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
17. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.
18. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
19. Changes to These Terms
Krisnella Divine reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the updated Terms & Conditions are published on this page. You are encouraged to review this page periodically.
Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms & Conditions.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable jurisdiction of the competent courts in India.
21. Contact Us
If you have any questions regarding these Terms & Conditions, our products, orders, or other matters, please contact us:
Krisnella Divine
Email: support@krisnelladivine.com