Shipping Policy
Effective Date: August 7, 2026
At Krisnella Divine, we are committed to ensuring that your skincare products are carefully packed and delivered to you safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation after successfully placing your order. Once your order has been dispatched, shipping or tracking information may be shared with you through your registered email address or mobile number.
2. Delivery Time
Delivery times may vary depending on your location and the availability of our courier services.
Generally, orders may be delivered within 3–7 business days after dispatch.
Delivery to remote or difficult-to-reach locations may take additional time.
Estimated delivery timelines are not guaranteed and may be affected by circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Package weight or size
- Promotional offers
- Delivery service availability
From time to time, Krisnella Divine may offer free shipping or other shipping promotions. Such offers may be subject to specific terms and conditions.
4. Shipping Locations
We currently aim to deliver Krisnella Divine products to serviceable locations across India.
Delivery availability may depend on the PIN code and courier service coverage.
If your location is not serviceable, we may contact you to discuss an alternative delivery option or cancel the order where delivery is not possible.
5. Tracking Your Order
Once your order has been dispatched, tracking information may be provided to you through your registered email address, mobile number, or other available communication method.
You can use the tracking information provided by the courier partner to check the status of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered package to us.
Please ensure that your registered mobile number is active and that someone is available to receive the package at the provided delivery address.
If the courier is unable to deliver the order because of an incorrect address, unavailable recipient, incorrect contact information, or repeated failed delivery attempts, the package may be returned to Krisnella Divine.
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at the time of placing an order.
Please carefully check your:
- Full Name
- Mobile Number
- House/Building Number
- Street/Area
- City
- State
- PIN Code
Krisnella Divine may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned to us because of incorrect shipping information or failed delivery attempts, additional shipping charges may apply for re-delivery.
8. Delayed Deliveries
Although we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier operational issues
- High order volumes
- Strikes or other disruptions
- Government restrictions
- Incorrect or incomplete delivery information
We will make reasonable efforts to assist you in tracking delayed shipments, but Krisnella Divine cannot guarantee delivery on a specific date unless explicitly stated.
9. Damaged Packages
Please inspect your package when it is delivered.
If the package appears significantly damaged, opened, or tampered with, please take photographs or videos of the package before opening it, where possible.
If the product inside is damaged, leaking, defective, or incorrect, please contact us as soon as possible in accordance with our Refund & Return Policy.
Please retain the original packaging and shipping materials until your issue has been resolved.
10. Missing or Incorrect Products
If you receive an order with a missing or incorrect product, please contact us as soon as possible.
To investigate the issue, we may request:
- Order number
- Photographs of the package
- Photographs of the products received
- Shipping label photographs
- Unboxing video, where available
After reviewing the information, we will determine the appropriate resolution in accordance with our Return & Refund Policy.
11. Undelivered or Returned Orders
If a package is returned to Krisnella Divine because of:
- Incorrect address
- Incorrect PIN code
- Incorrect phone number
- Customer unavailability
- Refusal to accept the package
- Multiple failed delivery attempts
we may contact you regarding re-delivery.
Additional shipping charges may apply for re-delivery depending on the circumstances.
12. Order Cancellation
Orders may be cancelled only before they are processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible with your order number.
For eligible cancellations, any applicable refund will be processed according to our Refund & Return Policy.
13. International Shipping
At present, Krisnella Divine primarily offers shipping within India.
International shipping, if made available in the future, may be subject to additional shipping charges, customs duties, taxes, import regulations, and other applicable charges. Such charges may be payable by the customer unless otherwise specified.
14. Contact Us
If you have questions regarding your order, shipping status, delivery, or any shipping-related issue, please contact us:
Krisnella Divine
Email: support@krisnelladivine.com
When contacting us about an order, please provide your order number and registered contact details so that we can assist you more quickly.
15. Changes to This Shipping Policy
Krisnella Divine reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically for the latest information.
By placing an order through the Krisnella Divine website, you acknowledge and agree to this Shipping Policy.